Board members to hear what customers think at live ‘21CN Customer Experience’ event

"How big a difference is our 'Customer Experience' programme really making in your life? Or have you even noticed?" These will be the questions of the day when members of BT Wholesale's Executive Board host a special '21CN Customer Experience' Workshop on 4 December 2008.

The event has two key aims - as Jo Upward, BT Wholesale's Director 21CN Customer Experience, explains: "We want to tell customers what we have done and get their feedback on any differences they have felt. We also want to give customers the opportunity to air their views on whether our Customer Experience programme is focusing on what's really important to them. As well as looking back though, the day will give us the chance to hear about their own customer service and customer relationship approaches and plans. Understanding their priorities will help us to fine-tune our own plans for 2009-2010."

The Executive Board members are welcoming the chance to meet and talk to customers direct about the impact that BT Wholesale's Customer Experience programme is having on them, their businesses and their own customers. Among them will be Brian Fitzpatrick, Managing Director - BT Wholesale Markets; Mick Wayman, Managing Director - Customer Services; Ian Rosarius, Managing Director - Service Design; and Cameron Rejali, Managing Director - Products.

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If you aren't attending the Workshop but have an important issue or focus to raise, please contact your BT Wholesale account management team.