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The Loop - The Industry talk that you really want to hear

Market Knowledge

"Make it simple" plead businesses and public sector in network cost-cutting quest

Improving our service

Dynamic Line Management: boosting user satisfaction by optimising broadband line performance

Extra information keeps customers in the picture on eCo Repair

Automated diagnostics help speed up Private Circuit fault solutions

New commission test – one highlight of moves to cut broadband repeat faults

Growing your business

eCatalogue best buys and new products add up to fresh sales prospects in 2009

Sustainability bonus as flexible working helps the 'shift to thrift'

Own-brand greeting on offer as Wholesale Call Minder services are now launched on WLR3

You said we did

New eBilling for BT Datastream: online access cuts the waiting time

Moving towards 21CN

Right First Time advances to take in everything from product innovation to 21CN migration

"Noticed the difference?": Consult21 invites feedback on new-look website and Consult21 communications

Want to keep track of 21CN progress? Join the next quarterly summary webcall on 23 January

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